Return & Refund Policy

We want you to love your KVP Labs products. If something isn’t working for you, we’re here to help — within clear guidelines designed to keep our process fair and sustainable.

Eligibility for Returns

You may request a return within 30 days of receiving your order. To qualify, all of the following must be true:

The product was purchased directly from kvp-labs.com
You provide documentation showing why the product did not work for you (e.g., skin irritation, adhesion failure, allergic reaction, or product defect)
All original components, packaging, and any promotional items are included
The product is not damaged due to misuse, neglect, or prohibited activities outlined in our Terms & Conditions. We cannot accept returns for items purchased from third‑party retailers.

Required Documentation
All return requests must include:

Your order number
A brief description of the issue
Photos or video clearly showing the problem
Any additional details requested by our support team.

Return requests without sufficient documentation will be denied. KVP Labs reserves the sole right to determine whether documentation is sufficient to support a return request.

Return Shipping
Customers are responsible for return shipping costs. We recommend using a carrier that provides tracking and insurance, as we are not responsible for lost or damaged return shipments.

Defective or Damaged Products
If you receive a product that is defective or damaged upon arrival, contact us at info@kvp-labs.com within 14 days of delivery. KVP Labs will cover return shipping costs for confirmed defective or damaged products and will, at its option, issue a replacement or a full refund including original shipping fees.

Exchanges
If you would like to exchange a product rather than receive a refund, contact us at info@kvp-labs.com within 30 days of receiving your order. Exchanges are subject to product availability and the same eligibility requirements as returns. You are responsible for return shipping costs on exchanges unless the original product was defective or damaged.

How to Request a Return

Email info@kvp-labs.com to request a return form.
Complete the form and include the required documentation.
Pack your items securely (original packaging preferred).
Ship your return to: KVP Labs 731 SE Alice’s Rd., 1044 Waukee, IA 50263. Returns must be received by KVP Labs within fourteen (14) days of receiving your return authorization. Returns received after this period will not be accepted.

Refunds
Once your return is received and inspected:

Approved refunds will be issued to the original payment method
Shipping fees are nonrefundable. Taxes are non-refundable unless a refund of taxes is required by applicable law.
Missing promotional items or components may reduce the refund amount. Promotional, clearance, and bundled items are final sale and not eligible for return or refund
Please allow 2–3 weeks from the date you ship your return for processing

Dispute Resolution

If your return or refund request is denied and you believe the decision was made in error, you may request a review by emailing info@kvp-labs.com with the subject line “Return Dispute.” Include your order number and a brief explanation of why you believe the denial was incorrect. A manager will review your request and respond within 10 business days. KVP Labs’ decision following this review shall be final. All disputes arising out of or relating to returns, refunds, or this Return and Refund Policy are subject to the dispute resolution and arbitration provisions set forth in our Terms & Conditions.

Questions?

Last Updated: 6/6/26